Privacy Policy of DevonXpress
1. Who is the Data Controller and How to Contact Us
The data controller of personal data collected via our services is Student Cab Ltd (trading as DevonXpress). Our main office is located at:
Airport Business Centre, Thornbury Road, Plymouth, PL6 7PP
Email: hello@devonxpress.co.uk
Phone: +441752666777
Our Data Protection Officer can be contacted at the above address or via email at hello@devonxpress.co.uk.
2. Types of Data Collected
Among the types of personal data that this Website/App collects, either directly or through third parties, are:
- Cookies and Usage Data: to enhance user experience and analyze website usage.
- Personal Details: email addresses, phone numbers, and other contact information.
Complete details on each type of personal data collected are provided in dedicated sections below. Personal data may be freely provided by the User or, in the case of Usage Data, collected automatically.
All requested data is mandatory unless specified otherwise, and failure to provide it may affect the availability of services. Optional data is identified where applicable. For assistance, please contact us.
Any use of cookies or other tracking tools by this website or by third-party services is aimed at providing the service required by the User, in addition to other purposes described in this document and in the Cookie Policy, if available.
Users are responsible for any third-party personal data obtained, published, or shared through this website, confirming that they have the third party’s consent to provide the data to the Owner.
3. Legal Basis and Methods of Data Processing
Legal Basis of Processing: DevonXpress may process personal data if:
- User Consent: One or more specific purposes are consent-based.
- Contractual Necessity: Data provision is required to fulfill an agreement with the User.
- Legal Obligation: Compliance with legal obligations.
- Legitimate Interest: Data is necessary for the legitimate interests of DevonXpress or third parties, provided these interests do not override your rights.
Place of Processing: Data is processed at our operational offices and other processing locations, with necessary safeguards in place, especially for international data transfers outside the EU.
4. How We Use Your Personal Data
4.1 To Register and Manage Your Account
We collect and process personal information to register and verify your account in the App and Ebooker.
- Data Collected: Name, contact details, optional profile picture, and home/work addresses.
- Lawful Basis: Contractual necessity; optional data is processed based on consent, which can be withdrawn at any time.
4.2 To Arrange and Manage Your Journeys
For journey bookings, we collect details necessary to manage the service, including start/end locations and GPS (if enabled).
- Data Collected: Journey start/end location, GPS coordinates, technical device information, financial data, and optional home/work addresses.
- Lawful Basis: Contractual necessity; optional data processed on consent, with the option to delete in the App.
4.3 For Bookings Arranged by Third Parties
For bookings made by a third party (e.g., healthcare provider), we may share relevant journey information with the third party. This includes feedback or complaints you provide, which will be shared with the third party to ensure coordinated response and service quality.
- Lawful Basis: Contractual necessity and legitimate interests in managing third-party-arranged services.
4.4 To Handle Enquiries and Provide Support
When you contact DevonXpress, we process your personal data to respond to your inquiries.
- Data Collected: Contact details, conversation content, journey data.
- Lawful Basis: Legitimate interests in managing customer relationships; contractual necessity where related to a service request
4.5 To Process Payments for Journeys
For payments made directly via the App, Ebooker, or payment links, we use third-party processors to handle your transaction details securely.
- Data Collected: Contact details, journey data, location, payment method, technical device information.
- Lawful Basis: Contractual necessity; optional integrations with travel expense tools rely on consent.
4.6 To Send News and Marketing Offers
Where permitted, we may send you updates and offers related to DevonXpress or third-party partners via email, text, or in-app notifications. You can withdraw your consent at any time.
- Data Collected: Name, email, contact preferences.
- Lawful Basis: Consent.
5. Data Retention
Personal data is stored only as long as needed:
- Customer Inquiries: Call recordings are deleted after 180 days.
- Inactive Accounts: Deleted after three years of inactivity.
Data is securely deleted or anonymized once retention purposes are fulfilled, ensuring GDPR-compliant data protection.
6. Data Security
7. Location Data Collection
For optimal service, DevonXpress App may request permission to use location data:
- Allow All the Time: Collects location data even when not actively using the App.
- Allow Only While Using the App: Collects data only while the App is visible.
- Deny: Disables location, requiring manual pickup/drop-off entry.
You can adjust location settings within your device preferences.
8. User Rights Under GDPR
Users have the right to:
- Access: Request copies of data.
- Rectification: Correct inaccuracies.
- Erasure: Request deletion in certain cases.
- Restriction: Limit processing.
- Portability: Transfer data to another provider.
- Withdraw Consent: For marketing, opt-out options are available in communications or the App.
For requests, contact us using details in Section 1.
9. Legal Action
We may use personal data in legal proceedings or to comply with requests from public authorities as required by law.
10. Changes to This Privacy Policy
DevonXpress reserves the right to update this privacy policy. Notice of changes will be posted on our website and within the App. We encourage checking for updates regularly. If changes affect consent-based processing, we will request new consent where required.
Contact Us for More Information: If you have questions about this policy or wish to exercise your data rights, please reach out using the contact details above.
11. How to Lodge a Complaint
If you believe we have mishandled your data, you may file a complaint with the Information Commissioner’s Office (ICO) at:
Address:
Information Commissioner’s Office
Airport Water Lane
Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
This Privacy Policy applies to DevonXpress services and websites. By using our services, you acknowledge and agree to this policy.